Shipping & returns
[Replace every bracketed prompt below before publishing. These are the questions shoppers ask, not answers — the answers are yours and this page becomes a term of sale once it is live.]
Shipping
When will my order be dispatched?
[How long between an order being placed and leaving you? State it in business days.]
How long does delivery take?
[Delivery times per service you offer, and whether they are estimates or guarantees.]
What does shipping cost?
[Your rates, and any free-shipping threshold. Say which currency.]
Where do you ship to?
[Countries or regions. Note who pays import duty if you ship internationally.]
Returns
How long do I have to return something?
[How many days from delivery? Check the statutory minimum where your customers are — in several markets it is set by law, not by you.]
What condition does it need to be in?
[Unused, tags attached, original packaging — whatever you actually require.]
Who pays return postage?
[You or the customer, and whether that changes for a faulty item. In many places a faulty item must be returned at your cost.]
How do I start a return?
[The exact steps, and the email address or form to use.]
When will I be refunded?
[How long after you receive the item, and to which payment method.]
Still need help?
[Your support email address, and the hours somebody is reading it.]